Phone
(toll-free at 800-326-2375) or fax (503-284-6417) your order
using our printable
order form.
For
calendars, journals and books you may specify just the name
of the product when ordering (example, 2002 Tao calendar).
For greeting cards please indicate the product code for
single image cards (example: PE 652 for the Incarnation
of the Sun card in the Primal Echoes series).
SHIPPING
INFORMATION:
Orders are shipped within three business days.
Orders within the United States are shipped through the Postal
Service by Priority Mail (estimated transit time of 1 to 4
days).
Orders outside of the U.S. are shipped through the Postal Service -
Shipments under 4 lbs. by First Class Mail; shipments over 4 lbs. by Priority Mail International (estimated transit time of 4 to 10 days).
Shipping
through the Postal Service may take a bit longer during the
busy holiday season.
Please refer to the following tables for shipping costs to your area.
______________________________________________________________________
Inside the United States, Guam, Puerto Rico, US Minor Outlying Islands, Virgin Islands (U.S.) (Any State):
______________________________________________________________________
To Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Bermuda, Brazil, Cayman Islands, Chile, China, Costa Rica, Cyprus, Czech Republic, Dominican Republic, Egypt, Fiji, Guatemala, Hong Kong, India, Indonesia, Jamaica, Japan, Korea, Democratic People's Republic of, Kuwait, Macau, Malawi, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Norfolk Island, Panama, Papua New Guinea, Peru, Philippines, Poland, Russian Federation, Saudi Arabia, Singapore, South Africa, Taiwan, Thailand, Trinidad and Tobago, Turkey, United Arab Emirates, Vatican City, Venezuela, Viet Nam, Virgin Islands (British):
You may return merchandise purchased at full
retail price for any reason within 30 days of receipt (sale
items are sold on a non-returnable basis). We will exchange
such merchandise for merchandise of equivalent value or refund
your purchase price (this excludes shipping charges unless
the return is due to damaged goods or other shipping errors
on our part).
For returns information, please email neworder@amberlotus.com or call 800-326-2375. To facilitate your return we will need
the following information:
1. The name and address item(s) shipped to
2. A daytime telephone number
3. Invoice/order number
4. Date that order was placed
5. How was your order placed? Through our website? By phone?
By fax?
6. Title and quantity you wish to return
7. Reason for return
Our returns department will provide you with
a returns authorization number along with instructions for
the return of the item. Please note that we can only honor
returns of items that were ordered directly through Amber
Lotus.
INTERNATIONAL
ORDERS:
Our web site can process international consumer orders. Please refer to the shipping tables above for postage costs to your area.
You may save money on postage charges, as well as transit time by ordering locally through one of our international distributors, listed on our international orders page.
MORE INFORMATION: If you have any questions
not covered in the information on this page or are inquiring
on a specific order, please email our order department at
neworder@amberlotus.com,
or call, toll-free, at 800-326-2375.
