- Shipping & Returns
Shipping & Returns
ORDERING INFORMATION FOR CONSUMERS
All orders ship from University Park, Illinois, United States. Most orders will be shipped by the United States Postal Service. Large orders may be shipped by UPS Ground. Orders received before 3pm (PT) will typically ship the following business day. Unfortunately, same-day shipping is not available.
Our standard shipping service for most items is USPS Media Mail (2-8 transit days). USPS does not guarantee delivery times for Media Mail. During the holiday season in December, transit times may increase.
Charges for standard shipping are based on your order total:
- Orders up to $15 will be charged $3.99
- Orders between $15 and $35 will be charged $4.99
- Orders over $35 will ship for free! (Excluding the purchase value of gift certificates.)
We also offer expedited shipping via USPS Priority (1-3 transit days) and USPS Priority Express (1 transit day). Shipping cost is calculated based on your location. Please note: Orders received before 3pm (PT) will typically ship the following business day. Unfortunately, same-day shipping is not available.
Please understand that special delivery instructions (e.g. “leave at back door”) cannot be guaranteed by Amber Lotus Publishing. We encourage you to submit such requests to your local post office or mail carrier.
Our standard shipping service for most international orders is USPS First-Class International (7-30 transit days). Shipping cost is calculated based on your location. Orders over 4 lbs are restricted from USPS First-Class International and must be processed with an expedited option.
We also offer expedited shipping via USPS Priority International (6-14 transit days). Shipping cost is calculated based on your location. Please note: Orders received before 3pm (PT) will typically ship the following business day. Unfortunately, same-day shipping is not available.
ALTERNATIVE ORDERING OPTIONS
If you don’t wish to place your order via our secure website, you may phone in your order at 800-326-2375 or fax our printable order form to 503-284-6417. When calling or faxing an order, please indicate the title, product code, and quantity for each item.
If you wish to pay by check or money order (orders will ship as soon as your payment has cleared), please mail your order to the following address:
Amber Lotus Publishing
Attn: New Orders
PO Box 11329
Portland OR 97211-0329
You may return merchandise purchased at full retail price for any reason within 30 days of receipt (sale items are sold on a non-returnable basis). We will exchange such merchandise for merchandise of equivalent value or refund your purchase price (this excludes shipping charges unless the return is due to damaged goods or other shipping errors on our part).
For return information, please email firstname.lastname@example.org or call 800-326-2375. To facilitate your return we will need the following information:
- The name and address item(s) shipped to
- A daytime telephone number
- Invoice/order number
- Date that order was placed
- How was your order placed? Online, phone, fax or mail?
- Title and quantity you wish to return
- Reason for return
Our returns department will provide you with a return authorization number along with instructions for the return of the item. Please note that we can only honor returns of items that were ordered directly through Amber Lotus Publishing.